Privacy Policy
Privacy Policy | Séntoire
Last Updated: [28/Mar/2026]
- INTRODUCTION
Séntoire (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and make purchases.
- INFORMATION WE COLLECT
**2.1 Information You Provide Directly**
**Account Registration:**
– Full name
– Email address
– Phone number
– Date of birth (optional)
– Nationality/Residency status
**Purchase Information:**
– Billing address
– Shipping address
– Payment information (processed through secure third-party gateways; we don’t store card details)
– Order history
**Customer Communications:**
– Inquiries via email, WhatsApp, or contact form
– Customer support conversations
– Feedback and reviews
**Marketing Communications:**
– Newsletter subscriptions (if opted in)
– Survey responses
– Social media interactions
**2.2 Information Collected Automatically**
**Website Usage Data:**
– IP address
– Browser type and version
– Pages visited and time spent
– Referring website
– Device information (type, OS, screen resolution)
**Cookies & Tracking Technologies:**
– Session cookies (required for website functionality)
– Persistent cookies (remember your preferences)
– Analytics cookies (Google Analytics) – to understand user behavior
– Marketing cookies (retargeting via Facebook/Instagram) – if opted in
**2.3 Information from Third Parties**
We may receive information from:
– Payment processors (transaction confirmation)
– Courier companies (delivery status)
– Social media platforms (if you link your account)
– Other customers (in reviews mentioning you)
- HOW WE USE YOUR INFORMATION
**3.1 To Provide Services**
– Process and fulfill your orders
– Send order confirmations and shipping updates
– Provide customer support
– Handle returns and refunds
– Manage your account
**3.2 To Communicate With You**
– Send transactional emails (order status, refund updates)
– Respond to your inquiries
– Notify you of changes to policies or service (subject to the condition)
– Send promotional emails
**3.3 To Improve Our Services**
– Analyze website usage and performance
– Conduct market research and surveys
– Develop new products and features
– Personalize your shopping experience
**3.4 Legal & Safety**
– Comply with laws and regulations
– Prevent fraud and unauthorized access
– Protect our rights and property
– Enforce our Terms of Service
**3.5 Marketing & Advertising**
– Send newsletters and promotional offers (with your consent)
– Conduct targeted advertising via Facebook, Instagram, Google
– Analyze campaign effectiveness
– Identify customer preferences
- LEGAL BASIS FOR PROCESSING
We process your personal data based on:
**Contractual Necessity:**
– Information needed to fulfill your order
– Shipping and delivery information
**Legal Obligation:**
– Tax records
– Consumer protection documentation
– Fraud prevention
**Your Consent:**
– Marketing communications
– Newsletter subscriptions
– Retargeting ads
**Legitimate Interest:**
– Website analytics and improvement
– Customer service quality
– Fraud prevention
– Business administration
- DATA SHARING & DISCLOSURE
**5.1 Third Parties Who May Access Your Data**
**Payment Processors:**
– Nomod, Omnispay, or other gateway providers
– They process payments securely and don’t store full card details
**Courier & Logistics:**
– Aramex, Local Shipper (shipping address and contact for delivery)
– They use data only for delivery purposes
**Analytics Providers:**
– Google Analytics (anonymized usage data)
– Data is used to understand site performance
**Marketing Partners:**
– Facebook, Instagram, Google (for targeted advertising)
– Only anonymized, aggregated data is shared
**Customer Support Platforms:**
– Email management and ticketing systems
– CRM tools for order and customer management
**5.2 Legal Disclosures**
We may disclose your information if required by:
– UAE Federal Law No. 45 of 2021 (Data Protection Law)
– KSA Personal Data Protection Law
– Court orders or government requests
– Suspected illegal activity
**5.3 No Sale of Data**
Séntoire DOES NOT sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only as described in this policy.
- DATA SECURITY
**6.1 Security Measures**
– SSL encryption for all website communications
– Secure payment gateways (PCI-DSS compliant)
– Password protection on user accounts
– Regular security audits
– Limited access to personal data (employees only)
– Data backup and recovery procedures
**6.2 Data Breaches**
In the event of a suspected data breach:
– We will investigate immediately
– Affected individuals will be notified within 72 hours
– We will work with authorities as required
– Details of the breach and remediation will be disclosed
**6.3 Limitations**
While we implement industry-standard security, no system is 100% secure. We cannot guarantee absolute security of your data.
- YOUR PRIVACY RIGHTS
Under UAE and KSA data protection laws, you have the right to:
**7.1 Access Your Data**
– Request a copy of all personal data we hold about you
– Request within 30 days at info@sentoire.com
**7.2 Correct Inaccurate Data**
– Request corrections to any inaccurate information
– We will update within 10 business days
**7.3 Delete Your Data**
– Request deletion of your personal data (right to be forgotten)
– Exceptions: data needed for legal/contractual obligations
– We will process within 30 days
**7.4 Data Portability**
– Request your data in machine-readable format
– We will provide within 30 days
**7.5 Restrict Processing**
– Request that we limit how we use your data
– Useful if you dispute accuracy or lawfulness
**7.6 Object to Processing**
– Opt-out of marketing communications anytime
– Unsubscribe link in every email
– Object to analytics tracking (via cookie settings)
**7.7 How to Exercise Rights**
Contact us with:
– Your full name
– Email address
– Order number (if applicable)
– Clear description of your request
– Proof of identity
Send to: info@sentoire.com
**Response Timeline:** 10-30 days depending on request complexity
- COOKIES & TRACKING TECHNOLOGIES
**8.1 What Are Cookies?**
Cookies are small files stored on your device that remember preferences and track activity.
**8.2 Types of Cookies We Use**
| Cookie Type | Purpose | Can Be Disabled? |
|——————-|—————————————————|—————————|
| **Essential** | Website functionality (cart, checkout) | No – site won’t work |
| **Analytics** | Google Analytics – user behavior tracking | Yes – in cookie settings |
| **Marketing** | Facebook/Instagram retargeting ads | Yes – in cookie settings |
| **Preference** | Remember language, currency, theme | Yes – site will reset |
**8.3 Third-Party Cookies**
– **Google Analytics:** Tracks anonymized user behavior
– **Facebook Pixel:** Tracks visits for retargeting ads
– **Google Ads:** Tracks conversions for performance marketing
**8.4 Managing Cookies**
– Accept/reject cookies when you first visit the site
– Change settings anytime in your cookie preferences page
– Disable cookies in your browser settings (may affect site functionality)
– Use “Do Not Track” in your browser
- CHILDREN’S PRIVACY
Our website and products are NOT intended for children under 18. We:
– Do not knowingly collect data from children under 18
– Will delete such data immediately if discovered
– Require parental consent for anyone under 18
– Do not use children’s data for marketing
- INTERNATIONAL DATA TRANSFERS
**10.1 Cross-Border Transfers**
Your data is primarily processed in the UAE and KSA. If we transfer data internationally:
– We use standard contractual clauses or similar safeguards
– We ensure equivalent privacy protection
– You will be notified of any significant transfers
**10.2 Data Residency**
– All customer data is stored on servers located in the UAE/KSA
– We comply with local data localization requirements
- DATA RETENTION
We retain your personal data for:
| Data Type | Retention Period | Reason |
|———————————|—————————————–|—————————–|
| **Account Information** | Duration of account + 2 years | Warranty claims, refunds |
| **Order & Payment Records** | 7 years | Tax compliance, legal obligations |
| **Customer Communications** | 5 years | Support history, dispute resolution |
| **Marketing Data** | Until unsubscribed + 1 year | Campaign analysis |
| **Analytics Data** | 26 months | Website improvement |
| **Cookies** | Session or up to 2 years | Functionality, preferences |
You may request data deletion anytime (see Section 7.3), subject to legal retention requirements.
- CHANGES TO THIS POLICY
**12.1 Updates**
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
**12.2 Material Changes**
For significant changes (new data collection, new purposes), we will:
– Notify you via email
– Request your consent if required
– Give you time to review before changes take effect
**12.3 Continued Use**
Your continued use of our website after policy changes constitutes acceptance of the updated policy.
#### 13. CONTACT US
**For Privacy Inquiries:**
– Email: info@sentoire.com
– Phone: +971 585 154 313
– Mailing Address: [Office M01, Silver Home Building, Abuhail, Dubai – UAE]
**Response Time:** 5-10 business days
**Complaints:**
If you believe we’ve violated your privacy rights, you can file a complaint with:
– **UAE:** Data Protection Authority (ADPT)
– Website: www.adpt.ac.ae